nimblethumbs game rental

There are 4 levels of membership defined as follows:

• Bronze - rent 2 games at once for £12.99 per month.
• Silver - rent 3 games at once for £17.99 per month.
• Gold - rent 4 games at once for £22.99 per month.
• Platinum - rent 5 games at once for £27.99 per month.

Currently we are unable to offer a free trial to our service but it is something we are looking to offer in the future.

Your credit/debit card details are required to verify your identity and address. We require credit/debit card details from all Nimblethumbs customers. This also serves to protect us against any discs that are not returned.

Visit Nimblethumbs.com and follow the simple registration process. You must be at least 18 years old and have a valid debit or credit card in order to join Nimblethumbs. The service is currently available throughout the UK.

We use the most advanced encryption technology to make sure your personal details and payment details are kept safe at all times. This means there will be no unauthorised access to your account details. As an extra security measure, you will be automatically logged out of the website after 10 minutes of inactivity in case you forget to close your browser after use.

We send information concerning your transactions using e-PDQ which is an online payment service provided by Barclaycard Merchant Services.

Nimblethumbs' fixed monthly subscription fee means you can rent 2-5 games at a time (dependent on the membership level you have selected) for as long as you want. You can swap them as many times as you want for other titles. There are no additional charges.

Once you have activated your account, we aim to send your first available games within 2 working days. Thereafter we aim to send out a game the next day we receive your previous game back. Please note that you must have at least 10 unique available titles in your Rental Queue at all times to receive a constant supply of new games to play.

You can pay for your membership subscription with Mastercard, Visa, Switch, Solo, American Express or Electron. Currently, we do not take payment by cheque or direct debit.

Nimblethumbs uses Royal Mail first class post to deliver throughout the UK. After you have activated your account, we aim to deliver your first game(s) selection(s) within 2 working days. Thereafter we aim to send a game out to you within 24 hours of receiving your previous rental back. Please note that you must have at least 10 unique available titles in your Rental Queue at all times to ensure a constant supply of new games.

Each game is sent in a specially designed prepaid mailer. The same mailer is used to send the game back to us. All postage costs to you and back to us is included in the monthly subscription fee - there are no hidden charges to pay.

To return a game to Nimblethumbs, simply put it back in the special prepaid mailer we send you. Seal it and pop it into any post box. You can return each game whenever you want, you do not have to return all the discs at the same time. When we have received a game back from you, you will automatically be sent the next game in your queue.

Once you have registered and activated your account, you can select a game to rent by clicking on the Queue button under any game in our selection. You can find games to play by using our search engine or by browsing through your required platform for the games you wish to rent.

To remove a game from your Queue, tick the box under the Remove column next to the game you wish to remove. Press the Update button and the game you selected will be deleted from your queue and your queue will be reordered.

Your rental queue is the list of games you create that you wish to play. We will send the games you wish to play from this list each time a game is received back by us. You should ensure that you keep at least 10 unique available games in your Queue at all times so you have a constant supply of new games to play.

By ordering the games in your Rental Queue from 1 downwards (1 being the game you would like next), gives us an indication as to the priority you would like to play your games. We will endeavour to send you the highest available games choice in your Queue each time a game is due to be sent to you. If your top choice is currently unavailable, we will send the next game that is available immediately so you always have a great selection of games to play.

To make the most out of your Nimblethumbs membership, we recommend you keep at least 10 unique available games in your Queue at all times. For Gold and Platinum membership, we recommend at least 20 unique available games are held in your Queue. This is to ensure that we have a good selection of games to send you and that you always have a new game to play.

Nimblethumbs stocks the largest selection of games in the UK. We have classic titles to the very latest releases for Playstation 2, Xbox, Gamecube, Gameboy Advance, PSP, Nintendo DS and Xbox 360 consoles. This means that if the game is currently available in the UK, we have probably got it to rent. If you cannot find a game on our website, please email our Customer Services team with the game title and platform and we will track it down and make it available to you.

Enter your email address and your password into the Sign In box on the left of the Nimblethumbs homepage.

Simply close your internet browser or click on the Sign Out button in the Queue area on the left of the page.

Log in to your account and click on the Account tab at the top of the screen. From here you can select to change any of your account details by using the available on-screen options.

Click on the Forgotten Password link in the Sign In area. We will automatically email your password to the email address you used to register with Nimblethumbs.

You can change your membership level to increase or decrease the number of games that are sent to you at any one time. To do this simply sign in and go to the Account section. Select Change Membership Level from the drop down box of options. Please note that you can only change your membership level more than 5 days before your next billing date.

Games are fairly durable but you should take the following precautions to make sure they are not damaged whilst in your care and help us to maintain the condition of the game:

• Handle the Game by its outer edge to prevent fingerprints on the disc
• Always store the Game in its protective case and envelope when not in use
• Do not leave the Game near a heating unit or in direct sunlight (near a window or in an unventilated car)
• Do not use any abrasive, solvent, or cleaning solutions. Chemical-based cleaners can damage the Game. You may use a soft, clean cloth to wipe both sides of the Game as needed. Always wipe, do not rub, the Game in a straight line from the centre hole to the outer edge. Never wipe the Game in a circular motion.
• Make sure the Game is placed correctly in the console machine's tray before closing the tray door

To cancel your account with Nimblethumbs, simply send an email to cancellations@nimblethumbs.com. Please note that you must return all games to us before you can cancel your membership. If we do not receive the games back from you within 72 hours of you cancelling your membership, you will continue to be billed your normal monthly fee.

For your first monthly fee, you will be billed on the date you register. You will then be billed each month.

Please note that members are billed in advance for this service and refunds will not be given for cancellations part way through a billing period.

No. Your billing date is automatically set by our system to record your monthly payments. If your current billing date is causing you problems, you may register a brand new account with us on the billing date you prefer to be billed. Please contact Customer Services to arrange this.

We use Royal Mail's 1st Class service on both our despatches and returns. Each time a game is sent out to you, we will email you to let you know it has been despatched. Occasionally there are delays in the postal system that is beyond our control. If you have not received a game within 15 days of it being sent out, please email Customer Services with Missing Game in the subject field and quote your name, username and the game title.

Occasionally games can get delayed or lost in the post. If you have sent us the game back and it is not showing as being returned (i.e. no longer in your rental queue), please email Customer Services with Missing Game in the subject field and include your name, username and game title in your email.

Nimblethumbs reserves the right to charge you the recommended retail price if you are responsible for the loss of a disc.

Please let the Customer Services team know by emailing Customer Services with Lost Disc in the subject of your email. Please remember to include your name, username and the game title. Nimblethumbs reserves the right to charge you the recommended retail price if you are responsible for the loss of a disc.

If you have lost the return envelope, please return the disc in its protective sleeve to the following address:

Freepost Plus RLXY-YEUZ-SZKR
AMG Games Ltd
PO Box 1432
Huddersfield
HD1 9BD

If you have also lost the protective shell, please make sure the Game disc is adequately protected before sending it back to us.

Please note that if the package is over 100g, you will need to add more stamps to cover the postage costs.

Nimblethumbs reserves the right to charge for damage occurring in transit.

• Use a soft, linen free, clean cloth to wipe both sides of the disc as needed
• Always wipe from the centre outwards in straight lines to clean the disc
• If the disc still doesn't play, please send it back to us and email Customer Services with Damaged Game in the subject field. Please remember to include your name, username and game title in your email and we'll send out a replacement once you've returned the faulty disc.

Nimblethumbs reserves the right to charge you the recommended retail price of a game if you are responsible for damage to a disc.

We may have sent you the wrong games disc. Please email Customer Services with Wrong Disc in the subject of your email. Please remember to include your name, username and game title in your email and once you've returned the incorrect disc, we'll send out the correct one immediately.

Please let us know straight away by emailing the Customer Services team. Please remember to include your name, username and the game you sent to us by mistake. We will do our very best to find your disc and send it back to you, but this may not always be possible.

There are a few reasons you may not be receiving games from us:

• You may not have completed your registration. Please check your inbox or junk email folder for your registration email from Nimblethumbs. If you've not received it, please email Customer Services.
• You do not have enough games in your Queue. To make the most of your Nimblethumbs membership, you must have at least 10 unique, available games in your Queue at all times so we have a range of games to send to you. To find out what we mean by available titles, please see Why do I need at least 10 games in my Queue.
• Your games have been delayed or lost in the post. If we have sent you an email saying your game has been despatched, but you have not received it, report this to Customer Services as stated above. Please remember to include your name, username and game title in the body of your email.
• We may have been unable to collect your monthly subscription. If we haven't been able to collect payment for some reason e.g. your card hasn't got enough funds or your card has expired, we automatically stop sending you games until the details have been updated and payment has been collected. We will notify you by email to notify you to update your details. Please update your details as soon as possible so we can collect payment and your account can be activated again.